How to reset your British Airways password. There is not one.

1. Open British Airways and ask for a sign-in code

   On the sign-in screen, enter the email address or phone number the account uses. British Airways sends a one-time code there instead of asking for a password, so this is the whole of the credential.

   It also means the reset you came here for does not exist. There is no password on this account to forget, and no reset page to find.

2. Enter the code, and never share it

   Type the code on the sign-in screen. British Airways will never ask you for it, and anyone who does is trying to sign in as you: a code read aloud to a caller is the account handed over.

   A code arriving when you did not ask for one means somebody already has your email address or number and is attempting to get in. That is worth acting on rather than ignoring.

3. Secure the inbox and the phone number instead

   Since the code is the credential, whoever controls that inbox or that number controls this account. Put a strong unique password and two-factor authentication on the email account itself, which is the actual thing protecting your money here.

   This is the step people skip, and it is the only one that matters on a passwordless account.

4. Store the recovery details somewhere sealed

   Keep a record of which email address and phone number this account uses, in a password manager or encrypted vault. On a passwordless account that pairing is what you would need to prove, and it is exactly what people forget.

   Not a note, not a screenshot. Somewhere encrypted, and somewhere you can reach without the phone in question.

Every fact on this page was checked against these pages. If British Airways changes something, they are right and we are stale, so go to them first.

• British Airways documentationThe page this guide was checked againstwww.britishairways.com