# How to reset your Santander password

Category: Payments
Domain: santander.co.uk
Reset URL: https://retail.santander.co.uk/olb/app/reset/
Source: https://joinrepass.com/reset/santander-password/
Index: https://joinrepass.com/llms.txt
Facts verified: 2026-08-20

## Verified facts

Checked against Santander's own documentation on 2026-08-20. Fields absent below are ones Santander does not document, not ones we assumed.

| Field | Value |
|---|---|
| Reset starts at | https://retail.santander.co.uk/olb/app/reset/ |
| Reset by email | yes |
| The email contains | a link |

## Steps

1. **Open Santander's password reset page** at https://retail.santander.co.uk/olb/app/reset/. This is where the "Forgot password?" link on the sign-in screen leads.
2. **Enter the email address on the account.** If you are not sure which address that is, search your inboxes for mail from santander.co.uk; the inbox holding those messages is the account email.
3. **Open the reset email and follow its link.** Links are single-use and short-lived; if nothing arrives in a few minutes, check spam and confirm the address.
4. **Choose a strong new password.** 16+ random characters, and never one used anywhere else.
5. **Store it somewhere sealed**: a password manager or encrypted vault, not a note and not a screenshot.

## Common problems

- **OTP delivery requires UK phone number.** Santander can only guarantee OTP delivery to customers in the UK with a UK registered phone number (+44). (https://www.santander.co.uk/personal/support/customer-support/trouble-logging-on-to-online-banking)
- **Physical credentials take time to arrive.** When resetting details by post, customers must wait at least 6 working days for both letters containing new credentials to arrive. (https://www.santander.co.uk/personal/support/customer-support/trouble-logging-on-to-online-banking)
- **Email verification link delays.** Password reset email links can take a few minutes to arrive and should be checked in spam, junk or promotions folders if not immediately visible. (https://www.santander.co.uk/personal/support/customer-support/trouble-logging-on-to-online-banking)

## Official Santander links

- Password reset instructions: https://www.santander.co.uk/personal/support/customer-support/trouble-logging-on-to-online-banking
- Account portal: https://retail.santander.co.uk/
- Account security: https://www.santander.co.uk/personal/support/fraud-and-security

## Doing it automatically

Repass connects to Gmail once, finds the accounts you have, and runs this flow for you in your own browser. Passwords are generated on your device and encrypted before they are stored; Repass also holds a key that can unwrap the vault, so signing in is enough to open it. It pauses and hands over when a site asks for a CAPTCHA or a code.

https://joinrepass.com/install