# How to reset your NCSoft password

Category: Gaming
Domain: ncsoft.com
Reset URL: https://account.ncsoft.com/forgotpassword/index
Source: https://joinrepass.com/reset/ncsoft-password/
Index: https://joinrepass.com/llms.txt
Facts verified: 2026-08-20

## Verified facts

Checked against NCSoft's own documentation on 2026-08-20. Fields absent below are ones NCSoft does not document, not ones we assumed.

| Field | Value |
|---|---|
| Reset starts at | https://account.ncsoft.com/forgotpassword/index |
| Reset by email | yes |
| The email contains | a link |

## Steps

1. **Open NCSoft's password reset page** at https://account.ncsoft.com/forgotpassword/index. This is where the "Forgot password?" link on the sign-in screen leads.
2. **Enter the email address on the account.** If you are not sure which address that is, search your inboxes for mail from ncsoft.com; the inbox holding those messages is the account email.
3. **Open the reset email and follow its link.** Links are single-use and short-lived; if nothing arrives in a few minutes, check spam and confirm the address.
4. **Choose a strong new password.** 16+ random characters, and never one used anywhere else.
5. **Store it somewhere sealed**: a password manager or encrypted vault, not a note and not a screenshot.

## Common problems

- **No email received after password reset request.** If you do not receive an email, it is possible you do not have an NC Account. NC Accounts are different from Guild Wars 2 accounts and NCSOFT Master Accounts. (https://support.ncsoft.com/hc/en-us/articles/205582665-How-do-I-re-set-my-NC-Account-password-)
- **Failed login attempts trigger account lockout.** After too many failed login attempts, the error 'Too many failed login attempts' appears. The error expires after 60 minutes, but attempting login before expiry resets the timer. (https://support.ncsoft.com/hc/en-us/articles/205582645-I-m-having-trouble-logging-in-to-my-NC-Account)

## Official NCSoft links

- Password reset instructions: https://support.ncsoft.com/hc/en-us/articles/205582665-How-do-I-re-set-my-NC-Account-password-
- Account security: https://support.ncsoft.com/hc/en-us/articles/205018869-Security-FAQ

## Doing it automatically

Repass connects to Gmail once, finds the accounts you have, and runs this flow for you in your own browser. Passwords are generated on your device and encrypted before they are stored; Repass also holds a key that can unwrap the vault, so signing in is enough to open it. It pauses and hands over when a site asks for a CAPTCHA or a code.

https://joinrepass.com/install