# How to reset your M-Pesa password

Category: Payments
Domain: safaricom.co.ke
Reset URL: https://www.safaricom.co.ke/main-mpesa/m-pesa-for-you/manage-your-account
Source: https://joinrepass.com/reset/m-pesa-password/
Index: https://joinrepass.com/llms.txt
Facts verified: 2026-08-19

## Verified facts

Checked against M-Pesa's own documentation on 2026-08-19. Fields absent below are ones M-Pesa does not document, not ones we assumed.

| Field | Value |
|---|---|
| Reset starts at | https://www.safaricom.co.ke/main-mpesa/m-pesa-for-you/manage-your-account |
| Reset by email | no |
| The email contains | a link |

## Steps

1. **Open M-Pesa's password reset page** at https://www.safaricom.co.ke/main-mpesa/m-pesa-for-you/manage-your-account. This is where the "Forgot password?" link on the sign-in screen leads.
2. **Enter the email address on the account.** If you are not sure which address that is, search your inboxes for mail from safaricom.co.ke; the inbox holding those messages is the account email.
3. **Open the reset email and follow its link.** Links are single-use and short-lived; if nothing arrives in a few minutes, check spam and confirm the address.
4. **Choose a strong new password.** 16+ random characters, and never one used anywhere else.
5. **Store it somewhere sealed**: a password manager or encrypted vault, not a note and not a screenshot.

## Common problems

- **PIN Reset Attempt Limits.** You are allowed a maximum of 3 PIN reset attempts, after which you will be barred for 7 days. You can seek further assistance from Safaricom customer care. (https://www.safaricom.co.ke/main-mpesa/m-pesa-for-you/manage-your-account)
- **Transaction Lock on PIN Reset.** PIN reset will not be possible for those who have done transactions in the 24 hours prior to the reset attempt. (https://www.safaricom.co.ke/main-mpesa/m-pesa-for-you/manage-your-account)
- **SIM Replacement Lock on PIN Reset.** PIN reset will not be possible for those who have requested a SIM replacement within 7 days before the reset attempt. (https://www.safaricom.co.ke/main-mpesa/m-pesa-for-you/manage-your-account)

## Official M-Pesa links

- Password reset instructions: https://www.safaricom.co.ke/main-mpesa/m-pesa-for-you/manage-your-account
- Account portal: https://www.safaricom.co.ke/main-mpesa/m-pesa-for-you/manage-your-account
- Account security: https://www.safaricom.co.ke/main-mpesa/m-pesa-for-you/manage-your-account

## Doing it automatically

Repass connects to Gmail once, finds the accounts you have, and runs this flow for you in your own browser. Passwords are generated on your device and encrypted before they are stored; Repass also holds a key that can unwrap the vault, so signing in is enough to open it. It pauses and hands over when a site asks for a CAPTCHA or a code.

https://joinrepass.com/install