# Locked out of your Loom account? Source: https://joinrepass.com/reset/loom-account-locked/ Index: https://joinrepass.com/llms.txt Account lockout · Work & Tools A lock is Loom protecting the account, not punishing you, and it has a documented way back in. Here is why it happens and the official route out, checked against Loom's documentation. recovery via email · 3-day free trial First, which problem is it ## Locked, forgotten, or hacked? ### Locked You know the password but Loom refuses it anyway, shows a lockout message, or emailed you about unusual activity. The account is frozen as a protection. This page is for you. ### Forgotten You do not know the password and the account is otherwise fine. That is a plain reset: the [Loom password reset guide](https://joinrepass.com/reset/loom-password/) walks every step. ### Hacked Things changed that you did not change: the email, the password, the phone number. Move fast: reset first, then sign out everything and review the account's recovery details. What happened ## Why Loom locks accounts ### Password reset emails not being received Emails from [team@loom.com](mailto:team@loom.com) may be blocked by email clients or corporate gateways. Users should allowlist [team@loom.com](mailto:team@loom.com) and [no-reply@loom.com](mailto:no-reply@loom.com) as safe senders. [Source](https://support.loom.com/hc/en-us/articles/360014951557-What-to-do-if-you-re-not-receiving-your-verification-or-password-reset-emails-from-Loom) ### Password requirements are strict Passwords must be 8-64 characters with at least one lowercase letter, one uppercase letter, one symbol, and one number. Failure to meet these requirements will block password creation. [Source](https://support.loom.com/hc/en-us/articles/360002246978-How-to-reset-your-password-) ### Too many wrong passwords Most lockouts are this: repeated failed sign-ins read as a guessing attack, and the account is frozen to protect it. The fix is never more attempts. It is the official recovery route below. ### Suspicious activity tripped a defence A sign-in from a new country, an old session behaving strangely, or credentials that appeared in a breach can all trigger a protective lock, even when the activity was you. The way back in ## How to unlock your Loom account - Find the lock notice in your inbox firstWhen a service locks an account it almost always emails the address on file, naming what tripped the lock and often carrying the unlock or verification link itself. Search your inbox for mail from Loom before doing anything else: the fastest way back in is frequently already sitting there. - Run the password reset, the standard recovery routeWhen a lock is authentication-related, proving you own the recovery email is what clears it. The full walkthrough, checked against Loom's documentation, is in our [Loom password reset guide](https://joinrepass.com/reset/loom-password/). - Wait before retrying, not afterRate-limit locks clear on their own; hammering the sign-in restarts the clock. Request one reset, complete it, and give anything time-based a real pause. So it does not happen again ## Preventing the next Loom lockout ### A strong password you never mistype Guessed-at and reused passwords cause both kinds of lockout: your own failed attempts, and the breach-driven sign-in attempts that trip the suspicious-activity defence. A generated password that autofills is immune to both. ### Recovery details that are actually yours Every recovery route above assumes the email on file still works. Check it while you are signed in: a lockout is the worst moment to discover it points at an inbox you lost. After the reset ## Your password was not the only thing to fix. ### 1Check the recovery email on the account The next reset goes to whatever address is on file today. If that is an inbox you no longer open, you are one forgotten password away from being locked out for good. ### 2Check the recovery phone number Same reasoning. An old number is worse than no number, because it can end up reassigned to a stranger. ### 3Change it anywhere you reused it If this password was used elsewhere, those accounts are as exposed as this one was. That is the job Repass exists to do in bulk. Straight from the source ## Official Loom password and account links Every fact on this page was checked against these pages on 2026-08-19. If Loom changes something, they are right and we are stale, so go to them first. - [Reset your Loom passwordThe official password-recovery instructionssupport.loom.com](https://support.loom.com/hc/en-us/articles/360002246978-How-to-reset-your-password-) - [Account security guidanceLoom's own security recommendationssupport.loom.com](https://support.loom.com/hc/en-us/articles/360002223977--Security-How-secure-are-my-videos) Questions ## Loom account lockout FAQ Loom documents specific lockout causes: password reset emails not being received; password requirements are strict. Beyond those, repeated failed sign-ins and suspicious-activity triggers are the usual reasons any account locks. Often, yes: when the lock is authentication-related, completing the reset proves you own the account's recovery route and clears it. A lock applied for policy or safety reasons needs Loom's own process instead. Rate-limit locks usually clear on their own after a pause; locks that need identity verification last until you complete it. Loom does not publish exact timers, so treat any specific number you read elsewhere as a guess. No. A lock freezes access; it does not touch what is in the account. Everything is exactly where you left it once you are back in, which is also why making a new account instead of recovering this one is almost always the wrong move. Almost never. Lockouts resolve, and the recovery route exists precisely for this; a fresh account starts from zero and, on services where accounts hold purchases or history, walks away from everything the locked one owns. Repass runs Loom's official password-reset flow in your own browser, which is the standard recovery route for authentication locks, and seals the new password in your vault. A lock that requires contacting Loom support is something only you and Loom can resolve. More Work & Tools guides ## Reset another work & tools password [All Work & Tools guides](https://joinrepass.com/reset/work-tools/) Popular [Browse all 214 reset guides](https://joinrepass.com/reset/) Once you're back in ## Never get locked out again. 3-day free trial · strong unique passwords · encrypted vault Generated from the page itself. Structured data for this site: https://joinrepass.com/api/v1/services.json